Last updated: 2026-07-10
These Terms of Use (hereinafter – the Terms) govern the use of the website, mobile website, application, reservation widgets and other digital solutions operated by UAB Meniu, legal entity code 304315434, registered office address Ulonų g. 5, LT-08240 Vilnius, email info@meniu.lt (hereinafter – the Platform or meniu.lt).
By using the Platform, the User confirms that they have read and understood these Terms and agree to comply with them.
1. General provisions
1.1. The Platform is a technology intermediary between Users wishing to reserve a table, purchase a gift voucher or use other services offered by a Restaurant or another Service Provider, and Restaurants or other Service Providers that publish their offers on the Platform. Where an advance payment applies to a specific reservation, the Platform acts solely on behalf and for the account of the relevant Restaurant as its representative (commercial agent) in accepting and administering that advance payment, and not on behalf of or in the interests of the User.
1.2. The Platform does not itself provide restaurant, catering, customer service or other services related to restaurant operations, unless expressly stated otherwise in a particular case.
1.3. The purpose of the Platform is to provide the technical means to:
1.4. The contractual relationship concerning the actual provision of services arises between the User and the relevant Restaurant or other Service Provider, except where it is expressly stated that a particular service is provided by the Platform itself.
1.4.1. Where an advance payment applies to a reservation, the advance payment made by the User through the Platform is deemed to be a payment to the relevant Restaurant from the moment it is successfully completed, to the extent that the advance was paid for that specific reservation.
1.5. The Platform does not guarantee that every Reservation Request will be confirmed or that every Confirmed Reservation will be fulfilled without changes.
2. Definitions
2.1. User – a natural or legal person using the Platform.
2.2. Restaurant – an independent provider of catering or related services that uses the Platform to publish its offers or administer reservations.
2.3. Reservation Request – a request submitted by the User through the Platform to reserve a table or another Restaurant service at a selected time.
2.4. Confirmed Reservation – a reservation that has been expressly confirmed by the Restaurant and whose confirmation has been communicated to the User by email, SMS, push notification or another communication channel used.
2.5. Advance payment / prepayment – an amount that may be reserved, charged or otherwise processed before the service is provided, in accordance with the terms of the relevant Restaurant or service.
2.6. Gift Voucher – a voucher purchased through the Platform that entitles the holder to use it for payment or redeem it in accordance with the rules established by the relevant Restaurant or other Service Provider.
2.7. Third-Party Service Providers – payment, communication, integration, technical support, hosting or other partners whose services are used to ensure the functionality of the Platform.
3. Status and function of the Platform
3.1. The Platform acts as a tool for providing information, transmitting reservations and technical intermediation. Where an advance payment applies to a specific reservation, the Platform acts solely on behalf and for the account of the relevant Restaurant as its representative in accepting and administering that advance payment.
3.2. The Platform may:
3.2.1. The acceptance, processing and transfer of an advance payment by the Platform is not an independent payment service provided by the Platform to the User, but solely a technical and ancillary function related to administering the reservation on behalf of the relevant Restaurant.
3.3. The Platform does not control the operational activities of a Restaurant or other Service Provider, actual capacity, work organisation, walk-in customer flows, staff actions, service quality, menu, pricing, compliance with opening hours or other circumstances dependent on the Service Provider.
3.4. The Restaurant or other Service Provider independently decides whether to confirm, reject or amend a reservation or apply additional conditions, unless an automatic confirmation process is expressly indicated in the relevant process.
4. Who may use the Platform
4.1. The Platform may be used only by persons who are legally entitled to enter into binding agreements under applicable law.
4.2. The User must provide true, accurate, current and complete information required for a reservation, payment or purchase of a Gift Voucher.
4.3. The User is prohibited from:
5. Reservation process and statuses
5.1. Submitting a reservation does not in itself mean that the reservation has been confirmed.
5.2. Unless it is expressly stated for a particular offer or reservation time that the reservation is confirmed immediately, the User’s action is treated as a Reservation Request.
5.3. A reservation becomes valid only when the User receives an explicit confirmation.
5.4. The Restaurant or other Service Provider may:
5.5. In certain cases, reservations may be processed manually, so the final reservation status may not be available immediately.
5.6. Special requests or comments submitted by the User, including requests concerning a particular table, location, additional equipment, allergies or other circumstances, are treated as preferences and are not guaranteed unless expressly confirmed by the Restaurant or other Service Provider.
6. Changes and cancellation of reservations
6.1. The User must cancel the reservation as early as possible if they are unable to attend.
6.2. The method for cancelling a reservation may be indicated:
6.3. Where a specific cancellation policy applies to a Restaurant or other Service Provider, it is presented to the User before the reservation is completed or together with the reservation information.
6.4. Such a policy may provide that:
6.5. If a reservation was submitted as a request and the Restaurant does not confirm it, the User must not be charged for the unfulfilled reservation, except where different terms were clearly disclosed before the reservation and those terms do not conflict with applicable law.
6.5.1. If the reservation was submitted as a request and the User paid an advance payment, but the Restaurant does not confirm the reservation, the User is refunded the full amount of the advance payment paid.
6.6. The Restaurant or other Service Provider may cancel or amend a reservation for objective reasons, including technical failures, force majeure, operational restrictions, staff shortages, safety or health requirements and other circumstances beyond the control of the Platform.
7. Advance payments, prepayments and Gift Vouchers
7.1. Certain reservations, services or Gift Voucher orders may require an advance payment or prepayment.
7.2. Information concerning:
7.3. Payments are made using the infrastructure of third-party payment service providers. Where an advance payment applies to a reservation, the Platform accepts that advance payment on behalf and for the account of the relevant Restaurant. Unless expressly stated otherwise during the reservation or order process, the funds are technically transferred to a payment account opened in the name of UAB Meniu and administered for the benefit of the relevant Restaurant in accordance with the applicable terms.
7.4. The Platform does not itself provide licensed payment services in its own name, unless expressly stated otherwise in a particular case. In the advance-payment reservation process, the Platform acts as the representative of the relevant Restaurant and accepts the advance payment on behalf and for the account of that Restaurant.
7.4.1. A reservation advance payment may be used only to pay for that reservation and the services of the specific Restaurant to which the reservation relates, unless expressly stated otherwise before payment.
7.5. The User understands and agrees that payment data may be processed by the relevant payment service provider in accordance with its applicable rules, technical requirements and privacy provisions.
7.6. The Platform is not liable for:
7.7. Where the User is entitled to a refund under the relevant terms, the refund is processed in accordance with the rules of the relevant Restaurant, service or Gift Voucher and the technical capabilities of the payment solution used.
7.7.1. If the reservation is cancelled by the Restaurant, the User is refunded the full amount of the advance payment paid. If the User fails to attend the reservation at the scheduled time for reasons not attributable to the Restaurant or force majeure, the advance payment may be retained for the benefit of the Restaurant as a contractual penalty, provided that such conditions were clearly disclosed to the User before payment.
7.8. The validity period, redemption procedure, restrictions, refund terms and other material conditions of Gift Vouchers are stated in the relevant voucher offer or at the time of purchase.
8. User obligations and confirmations
8.1. The User confirms that:
8.2. The User undertakes to:
8.3. The Platform has the right to restrict or suspend access to reservation, payment or Gift Voucher functionality where abuse, repeated breaches of the Terms, indications of fraud or other unfair use are identified.
9. Responsibility of Restaurants and other Service Providers
9.1. The Restaurant or other Service Provider is an independent business entity and is responsible for:
9.2. The Restaurant or other Service Provider must provide the Platform with true, current and non-misleading information.
9.3. The relevant Service Provider is primarily responsible for inaccuracies and for Restaurant or other Service Provider services that are not provided or are provided improperly.
10. Availability of the Platform
10.1. The Platform seeks to ensure the smoothest possible operation but does not guarantee that it will always operate without disruptions, errors, delays or interruptions.
10.2. The Platform may temporarily restrict or suspend the provision of services due to:
10.3. The Platform has the right to change its functionality, design, reservation processes, communication channels, integrations or other technical solutions where required for security, legal compliance, quality or service development.
11. Limitation of liability
11.1. To the extent permitted by applicable law, the Platform is not liable for:
11.2. The Platform is not liable for failure to fulfil or improper fulfilment of a reservation or order where this results from:
11.3. The Platform is not a party to any dispute concerning the quality of services actually provided by a Restaurant or other Service Provider, but may, at its discretion, assist in facilitating communication between the parties.
11.3.1. The Platform is not a party to any dispute concerning a Restaurant’s decision to confirm, amend or cancel a reservation, retain an advance payment as a contractual penalty, or refund all or part of an advance payment, but may technically administer the transmission of information or the refund process in accordance with the terms applicable to the relevant Restaurant.
11.4. Nothing in these Terms limits liability in cases where liability cannot be limited under mandatory provisions of law.
12. Personal data and privacy
12.1. The Platform processes personal data to the extent necessary for administering reservations, orders and Gift Vouchers, providing User support, organising payments, preventing fraud, complying with legal obligations and safeguarding the legitimate interests of the Platform.
12.2. The Platform may transmit User data to:
12.3. Detailed information about the processing of personal data is provided in the Privacy Policy: https://www.meniu.lt/privatumo-politika
12.4. Notifications relating to the administration of a reservation, payment, order or Gift Voucher form part of the service and are not considered marketing communications.
12.5. Marketing communications are sent only where the User has given separate consent or another lawful basis exists under applicable law.
13. Third-party integrations
13.1. The Platform may be integrated with third-party systems, including reservation, search, mapping, advertising, communication or payment solutions.
13.2. If the User initiates or manages a reservation through a third-party environment, the rules and privacy provisions of that third party may additionally apply to the interaction.
13.3. The Platform is not liable for the content, operation, availability or privacy practices of third-party websites, applications or systems.
13.4. The Platform may transmit information relating to a reservation or order to integration partners to the extent necessary to administer the service and permitted by applicable law.
14. Intellectual property
14.1. All rights to the Platform’s content, design, software code, databases, trademarks, logos and other intellectual property belong to the Platform or their lawful owners.
14.2. Without prior written consent, it is prohibited to copy, distribute, modify, extract or otherwise use the Platform’s content or technical solutions, except to the extent expressly permitted by law.
15. Complaints and dispute resolution
15.1. If a complaint relates to the actual provision of services by a Restaurant or other Service Provider, food quality, customer service, a no-show designation, voucher redemption or other circumstances dependent on the Service Provider, the User should first contact the relevant Service Provider.
15.2. If a complaint relates to the operation of the Platform, transmission of a reservation or payment, technical issues or another matter falling within the Platform’s responsibility, the User may contact the Platform by email: info@meniu.lt
15.3. The Platform will seek to review the request within a reasonable period and provide a response or information about further consideration.
15.4. Disputes shall be resolved through negotiation. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
15.5. Where the User is a consumer, their right to apply to the competent consumer dispute resolution authorities remains unrestricted.
16. Amendments to the Terms
16.1. The Platform has the right to amend these Terms at any time where required due to:
16.2. The updated version of the Terms enters into force on the date it is published on the Platform, unless expressly stated otherwise.
16.3. Continued use of the Platform after the Terms have been updated constitutes acceptance of the updated version.
17. Final provisions
17.1. If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
17.2. These Terms are governed by the laws of the Republic of Lithuania.
17.3. In the event of discrepancies between language versions of these Terms, the Lithuanian-language version shall prevail, unless expressly stated otherwise.
17.4. Contact details for questions concerning these Terms: info@meniu.lt or +37060782010
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